Returns & Exchanges
Due to the intimate and hygiene-sensitive nature of our fantasy products, all sales are final unless a manufacturing defect is present. We prioritize the safety and health of our Entourage by ensuring every item arrives in pristine, factory-sealed condition.
Inspect Your Package
Upon arrival, carefully examine your item's external packaging for any signs of damage or factory seal tampering before opening.
Contact Support
If you receive a defective or incorrect item, email our support team within 48 hours of delivery with your order number and clear photographic evidence.
Authorization Review
Our team will review your claim and, if approved, issue a Return Merchandise Authorization (RMA) number along with a prepaid shipping label.
Secure Return Shipping
Pack the defective item securely in its original box and drop it off at the designated carrier to receive your replacement or store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing